Frequently Asked Questions

What shipping options do you offer?

Amoleck offers various shipping options, including standard and express delivery. During checkout, you can select the shipping method that best suits your needs.

How long will it take to receive my order?

Delivery times vary based on your location and the shipping method selected. Typically, standard shipping takes 3-7 business days, while express shipping may take 1-3 business days.

Can I track my order once it has shipped?

Yes! Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order's progress on our website or the courier's site.

What payment methods do you accept?

We accept various payment methods, including credit and debit cards, mobile money, and other secure online payment options. All transactions are processed securely.

Is my payment information safe?

Absolutely! At Amoleck, we prioritize your security. Our website uses advanced encryption technology to protect your payment information during transactions.

Can I get a refund if my payment fails?

If your payment fails, you will not be charged, and no refund is necessary. You can attempt the transaction again using an alternative payment method. If you encounter issues, please contact our customer support for assistance.

What is your return policy?

At Amoleck, you can return items within 7 days of receiving your order. Products must be unused, in their original packaging, and accompanied by a valid proof of purchase. To initiate a return, contact our customer service team at info@amoleck.co.tz.

How do I initiate a return for a defective item?

If you receive a defective item, please contact us within 7 days of delivery. Provide your order number and photos of the defect. We will guide you through the return process and arrange for a replacement or refund.

Can I exchange an item instead of returning it?

Currently, we do not offer direct exchanges. If you wish to exchange an item, please return the original product as per our Returns Policy and place a new order for the desired item.