Overview: At Amoleck, we are committed to ensuring your satisfaction with our health equipment and medical supplies. If you are not completely satisfied with your purchase, our Returns Policy outlines the steps you can take to return products and obtain refunds.
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- Timeframe: You must initiate the return process within 7 days of receiving the product. After this period, we may not be able to process your return.
- Condition: The item must be unused, in its original packaging, and in the same condition as you received it. Items that have been opened, used, or altered in any way are not eligible for return unless they are defective.
- Proof of Purchase: A valid receipt or proof of purchase must be provided. This helps us verify the transaction and process your return efficiently.
2. Defective or Damaged Items
If you receive a defective or damaged product, please contact us immediately at info@amoleck.co.tz or call +255 626 371 854. We will guide you through the return process. You may be required to provide photos of the damaged item for our records.
3. Initiating a Return
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team within 7 days of receiving your product. Provide your order number, details of the product, and reason for the return.
- Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number via email. This number must be included with your returned item.
- Packaging: Pack the item securely in its original packaging, including all accessories, manuals, and documentation. Ensure that the RA number is visible on the outside of the package.
4. Shipping Returns
- Return Shipping Costs: Unless the return is due to an error on our part (e.g., wrong or defective item), you are responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance to ensure the item is returned safely.
- Shipping Address: Send your return to the address provided in your Return Authorization email.
5. Refunds
Upon receiving and inspecting the returned item, we will notify you of the status of your refund. If your return is approved, we will process your refund within a specified timeframe. Refunds will be issued to the original payment method used during the purchase.
6. Exchanges
Currently, we do not offer direct exchanges. If you need a different item, please return the original item as outlined above and place a new order for the desired product.
7. Non-Returnable Items
Certain items are not eligible for return, including but not limited to:
- Products that are marked as non-returnable at the time of purchase.
- Opened or used health and safety equipment.
- Personalized or custom-made items.
8. Changes to the Returns Policy
Amoleck reserves the right to modify or update this Returns Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of the site after changes constitutes your acceptance of the revised policy.
9. Contact Us
If you have any questions or concerns regarding our Returns Policy, please do not hesitate to contact us. We are here to assist you and ensure your shopping experience is as smooth as possible.
